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Spin Casino Review

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Spin Casino Review

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Complicated withdrawal process. The player claims to have provided account statements that prove otherwise, but the issue remained unresolved.

Black points: 24 for this casino. The player's winning was confiscated and his deposit was promised to be returned to him.

Jimmy requested a withdrawal of SEK43, and sent all the documents needed for verification. On the next day, the support told Jimmy he would get his deposit of SEK6, back but his winning would be confiscated and his account would be closed.

The reason for this decision was that the manager decided to do so and they couldn't answer him any more questions. Jimmy also asked if he could speak with the manager by chat of telephone but he was told it was impossible.

Disputed amount: 37, kr real money. The player's winning was confiscated for no relevant reason. After not hearing from the casino for some time, he decided to log in to his account and found out he couldn't.

He immediately contacted the support and they told him his account was closed due to Operations Team decision to do so. They never explained their decision more thoroughly to the player and they also confiscated his winning.

The complaint remained unresolved. The player's winning was confiscated without an explanation. He requested a withdrawal and about three days later, the casino confiscated his whole winning and blocked his account without explanation.

The casino never responded to the complaint and ever since then, it remained unresolved. Show 2 similiar complaints with black points in total 7 for this casino.

The player's account was blocked due accusation of a breached terms and conditions. The player, Mikkosalm from Finland, wanted to withdraw his winning but he couldn't do it via Skrill payment method or his Finnish bank account.

The casino asked him to send documents needed for verification but a couple days later he got an email stating that they won't pay him his winnings.

The reason happened to be that he was linked to a group of players that shared the same identifiers and until the investigation of all the members wasn't over, his account would remain closed.

Mikkosalm asked the casino to provide evidence, but they never did. The case remains unresolved and there is no further update available.

Black points: 8 for this casino. The player was accused of broken terms and conditions of the casino and her account was blocked.

They claimed that someone else had to either use her computer to play or used the same IP address. The player demanded more evidence from the casino because she stated that she was the only one playing from that PC and IP address.

The casino replied that they cannot provide more information for the 3rd party and the investigation team has decided that the account would remain closed.

This complaint was left unresolved due to a lack of evidence from the casino. Black points: 49 1 for this casino.

The casino accused the player of broken rules but never provided relevant evidence. Shortly after that, his account became blocked and when he asked the support about it, they told him he needed to send a selfie picture of himself and he did so right away.

Later on, Victor asked the support for an update and was told that his account would remain blocked because apparently, he used a different computer to play at.

He claimed he didn't play anywhere else but on his PC and unless the casino provides relevant evidence of their accusations, the complaint would remain unresolved.

Show 2 similiar complaints with black points in total 9 for this casino. Extremely delayed verification and withdrawal process. He did so numerous times in the row but still didn't receive his winnings.

He kept on contacting the casino about it but they asked for more time every time he did so. The player thought that the casino was doing so on the purpose to delay the payout.

No other information is available and the complaint remains unresolved. Black points: 39 1 for this casino. The winning was delayed but we believe it was likely paid.

He was asked to send all the documents needed for his account verification and so he did. His payout became delayed for an unknown reason and he kept on contacting the casino for an update every day until one representative told him he should receive it soon.

Sazzad didn't provide any update of this complaint and it remained unresolved. Show 1 similiar complaints with 39 black points in total 1 for this casino.

Complicated document verification that caused the player a delay on receiving his winning. He sent them in right away but they demanded more documents, this time it was a bank statement with an official stamp on it.

After Phil had sent that document, the casino said it wasn't sufficient enough and asked for a bank statement again, this time for it to be signed.

Phil's bank refused to give him such a document and there was nothing else he could to in order to receive his winning. The complaint remained unresolved without any further update.

Black points: 3 1 for this casino. The player received an unwanted bonus. Weeble complained that after he completed the wagering requirements and was ready to request a withdrawal, he received an unwanted bonus.

He immediately contacted the casino via live chat and asked for a bonus removal but the request was denied saying that he already started playing it.

The player claimed he never received his winning but the casino said otherwise. The player, Tomo, requested a withdrawal but it was delayed for an unknown reason for over three weeks.

When he contacted the casino for an update, they asked him to send more documents needed for verification.

Later on, the casino responded to the complaint and claimed that the player's winning was sent to his account via VISA and all they needed from him was certain information which he needed to get from his bank.

This information was requested from the casino by VISA in order to investigate the issue. Tomo refused to get them the information and kept on offering excuses that his bank wouldn't provide them with such information.

Due to the lack of co-operation from the player, they were unable to pursue this matter further and they provided him with an official letter from their processors that confirmed that the funds had been deposited into his VISA card account.

The player since charged back his purchase. The player's account has since been locked and will remain so for receiving a substantial withdrawal and for then charging back his deposits.

The player's account was locked due to irregular activities. Shortly after that, she received an email that stated her account was locked due to irregular activities.

The casino informed her that they would start an investigation to see if they could reopen her account. But later on, the casino sent Hellena an email to tell her that there has been no further investigation and their decision was final and the account wouldn't be unlocked.

Show 2 similiar complaints with 1 black points in total. The casino failed to help the player with his self-exclusion. The player, Secchetto67, asked the casino to be self-excluded on the same day of his registration.

He admitted to them he's had a gambling problem but they never responded to any of his requests. There is no further update available on this complaint.

Complaints on related Euro Palace Casino Same affiliate. Black points: 70 for this casino. Player's winnings were confiscated and their account was closed due to the management decision.

Around ten days later, he found out that his account was closed by the management team's decision and that his withdrawal request was denied.

Ever since then, there's no further information provided on whether the player received their winnings at last or not. Player didn't meet the wagering requirements and his winnings were voided.

The player wasn't able to withdraw his winnings due to high wagering requirements. The casino gave him his deposit back, but he wanted the rest of the money to be returned to him, too.

There is no further update ever since then. Black points: 25 for this casino. Player was accused of breaching bonus terms and conditions. A player from Sweden accepted a bonus, fulfilled the wagering requirements, and won SEK40, He also made sure to follow all the rules about the wagering requirements and the max betting limit.

After that, the casino sent him an email which stated they soon won't accept Swedish players so he decided to withdraw his winnings just to make it before the restriction was about to start.

He didn't succeed because the casino accused him of breaching the bonus terms and conditions which he disagreed with. When the casino last responded to his requests, they said to him that they were still waiting for feedback from a relevant department and would contact him as soon as they would get a resolution.

Unfortunately, there is no further update ever since then. Disputed amount: 40, kr bonus money. Black points: 20 for this casino.

His deposit was returned but the winnings were confiscated. The player requested a withdrawal but it was denied and he was accused of an irregular betting pattern.

His deposit was returned, but the winnings were confiscated. Black points: 36 1 for this casino. Player was accused of irregular play.

However, the casino did not provide any evidence. The casino sent her an email stating that there was an irregular activity on her account without providing any proof to her.

There's no information ever since then provided. Show 4 similiar complaints with 2, black points in total 81 for this casino.

Player was asked to send her documents for verification numerous times. One week have passed and she didn't receive her winnings.

The casino kept on asking her to send documents for her account verification claiming they never received them. On the other hand, the player claimed to had sent those four times already.

No other details are available since then. Black points: 31 1 for this casino. Player was asked to send verification documents multiple times.

Delayed payment- unknown status. The casino never responded to his contact attempts and he later asked for his account to be closed.

We are not sure whether the player received his money or not. Player's winnings were confiscated due to accusations of fraud.

The casino accused the player of fraud but didn't provide him nor the mediator with any proof. The player was advised to file a complaint with eCogra.

We're not sure of the outcome of this complaint. Complaints on related Royal Vegas Casino Same affiliate. Black points: 53 for this casino.

Extremely delayed withdrawal request. About two weeks later, the request was still pending. There is no further information and the complaint remains unsolved.

Delayed withdrawal processing. No further information is available ever since. Black points: 18 for this casino.

The player did not receive his winnings. This was highly difficult to decide as the casino never responded to this complaint. The player was told the payments had been processed but he didn't receive anything.

We were not sure whether he received it later because there was no update provided. The player had a problem to withdraw his winning due to payment methods.

Really angry complaint about an unprofessional service, whether the player got paid stayed unclear. Historically there were many complaints older than 4 years, some of them were resolved but some of them stayed unresolved.

Some complaints were regarding a delayed payment, some of them were about a strict bonus condition.

The players got accused of breaching the terms and conditions and their account got closed and funds were seized. This complaint from December stayed unresolved, no response from the casino.

The player was asked 3 times to send a utility bill. No clear outcome of this situation. Player's account was blocked due to suspicious activity.

A few days after the player requested a withdrawal, their account was blocked due to an accusation of suspicious activity on their account.

The player asked the casino for an explanation but received none. No other details are available. Show 6 similiar complaints with 1, black points in total 55 for this casino.

Black points: 26 for this casino. Stalled payment processing. The player complained that after he had made a withdrawal request the casino kept promising him some processing timeframes and even some documents in an email attachment.

However, the promised documents couldn't be viewed and the communication with the casino ceased. The player wasn't able to log into their account.

After the player wasn't able to log into their account, they contacted the casino for help and they informed them that the players from India were no longer allowed to play.

The issue was that the player still had incomplete wagering from the bonus and was close to fulfilling them. The support instructed them to clear history and cookies on chrome browser but when the player tried it, it still did not work.

They even tried to use the downloaded version of the casino but still, no luck. There was no reaction from the casino and the complaint was left unsolved.

Disputed amount: 20, INR bonus money. There is no other information available. Black points: 80 2 for this casino.

Slow payout process because of a Mexican bank account. There was a delay of more than a month. However, the casino responded many times and tried to resolve the issue with the Mexican bank.

The outcome stayed unclear as the player did not confirm whether he received the money or not. Extremely delayed withdrawal payout process.

The player had two pending withdrawals but the casino never asked them to provide documents needed for their account to get verified.

Later on, when the player decided to call the casino and ask them if they needed them, they said yes and the player sent them in. Even though the documents were sent, the whole process was delayed and the player didn't receive the money.

Then the casino replied to the complaint and promised the player to get paid very soon. We believe that the payout was delayed for unknown reasons, but it was likely paid.

Show 2 similiar complaints with 99 black points in total 3 for this casino. Player was told that their InstantDebit and iDebit accounts were both invalid.

First, the player used their InstaDebit card to receive their winnings, but the casino told them it was invalid. They then opened an iDebit account but the casino told them the same thing once again, that it was invalid for a withdrawal.

There's no further information available ever since. Complicated and delayed withdrawal process. The player requested a withdrawal but was informed that they couldn't receive their winnings via the same payment method they used for making their deposit and the casino asked them to choose a different one.

They opened two new ones, one with Nettel and the other with ecoPayz but still wasn't able to receive the money. But once they upgraded their ecoPayz to a silver membership and sent all the details to casino, it started to look like they would receive their money at last.

The player never confirmed whether they received the payout or not. The complaint remains unresolved. Show 1 similiar complaints with 19 black points in total 1 for this casino.

Complicated payout of the remaining balance before account closure. The player complained that despite having provided all the necessary documents the casino had sent her only partial amount of the remaining balance before closing her account and she got blocked from the live chat.

Black points: 60 1 for this casino. Lost payment, money never appeared on the player's account. He notified the casino about this issue but didn't get any reply.

Extremely delayed withdrawal and document verification processing. The casino accused the player via the ThePOGG that he was involved in a group of accounts being run in unison, which was a clear breach of terms and conditions but failed to provide supporting evidence.

There is no further information available ever since. Player has been accused of multiple account holdings. Before the player opened his account, he contacted the casino to make sure that he didn't have an open account with them already.

The casino said that he didn't so he made about 3 deposits, played, and won. A few days later, the casino accused the player of multiple account holdings and refused to pay out his winnings, but he claimed that he checked with them before he started playing there.

The casino said that they have proof of their accusations and won't pay him any money. Player was accused of multiple broken rules.

High betting pattern and providing fake ID for verification. The player accepted a bonus, finished the wagering requirements, asked for a withdrawal, and sent all the documents for their account to get verified.

A few days later, the casino informed them that their account would be blocked due to two broken rules. First, the player's ID was to be fake and the second one was that the player made higher bets than were allowed.

No further details are available. Show 2 similiar complaints with 0 black points in total. Black points: 33 1 for this casino.

Unclear complaint where the player got angry because the casino asked him to resend documents 3 times. The player had an issue with the verification documents and therefore his winnings were returned back to his casino account.

The player didn't understand why the winnings were not paid out. Apparently there were many issues with the reception of the documents by the casino and they kept requesting the documents to be resent again, which the player refused to do.

Black points: 5 1 for this casino. Account verification issues. Even though the player sent all the documents for their account verification, it remained blocked.

They also mentioned that they liked playing at the casino and would like the issue to get resolved. The casino asked for their account number so they could run a more thorough investigation.

No update is available ever since. The player's account was closed without an explanation. Later on, the casino closed their account without any explanation given.

Show 2 similiar complaints with 5 black points in total 1 for this casino. Black points: 9 1 for this casino.

Winnings from bonus play confiscated, deposit returned. The player complained about confiscated winnings. In such circumstances, the Casino shall be under no obligation to refund to you any funds that may be in your accounts other than your original deposit amounts.

His deposit was returned to him but the casino didn't provide any statement about this issue. Waiting for decission of regulator.

The player used someone else's credit card to make a deposit. The player used her friend's credit card to make a deposit and since it was against the rules, her winnings were confiscated and the deposit was returned back to that specific card.

Later on, she told the casino she would take this matter to the MGA and after that, the casino stopped communicating with her.

No other information is available. A few days later, the casino blocked their account claiming their account was associated with other players' accounts.

The player said that wasn't true but the casino persisted on their foundings and recommended them to contact eCOGRA for further assistance.

No more information is available ever since. A very uncertain case, the player used 2 credit cards, one being his wife's credit card but with her permission.

The casino had maybe unclear terms regarding this and the player may place his complaint directly to MGA. Submit a complaint.

The maximum amount of money you can withdraw from this bonus is limited to 6-times the value of your deposit.

If you win more than that, the exceeding amount will be forfeited. The deposit is locked to the bonus amount. Your deposit and the bonus amount you receive are added to a balance of bonus funds, which can only be converted to real money by clearing the wagering requirements.

The lower of the two values applies. If you break this rule, the casino may confiscate your winnings. You should get this bonus relatively FAST , Bonus expiration: days According to our testers and feedback from other players that claimed this bonus, the process of getting this bonus is relatively fast.

The bonus expires days after being added to your account. You then need to wager that amount times to convert it into real money.

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Do not show again. However, it's a part of a big group of related casinos with high combined revenues. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 0 complaints directly about this casino in our database, as well as 6 complaints about other casinos related to it. Because of these complaints, we've given this casino black points in total , out of which come from related casinos.

You can find more information about all of the complaints and black points below. Warning: Free Spin Casino has certain sections of Terms and Conditions that we consider to be unfair to the casino's players.

Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Free Spin Casino appears on 3 blacklists , but they haven't influenced our rating of this casino. We've chosen to ignore them either because they're related to the casino's previous owner, or because some other applicable reasons.

Based on all of the information mentioned in this review, we can conclusively say that Free Spin Casino is a very good online casino.

You can expect to be treated well and have an enjoyable experience if you choose to play at it. We have conducted extensive research on the web and as a result we have found following 6 complaints on Free Spin Casino or any brands that might be interconnected with it.

Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Free Spin Casino a Very Good reputation.

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice.

You should always make sure that you meet all regulatory requirements before playing in any selected casino. Check your inbox and click the link we sent to: youremail gmail.

By using our sites or services, you agree to our use of cookies. Learn more. Visit Casino. Very Good. Rating for players from France: 7. Read more Read less.

Residents from France. IP addr. VPN usage. Website Language. Live Chat Language. Email Support Language. Payment Methods. Licensing Authority.

Interesting Facts Live games are available after registration. Positives Online since maintaining excellent reputation.

Negatives Low withdrawal limits for new players. Casinos related to Free Spin Casino 9 8. Complaints about Free Spin Casino and related casinos 6 We have conducted extensive research on the web and as a result we have found following 6 complaints on Free Spin Casino or any brands that might be interconnected with it.

Complaints on related Irish Luck Casino Same management but different owner. Delayed payment, status unknown.

Black points: 0. Winnings canceled due to a technical glitch. Later on, the casino claimed that there was a technical glitch due to which all the withdrawal requests were canceled.

There is no further information available ever since then. Read more on: askgamblers. Read more. Complaints on related Exclusive Casino Same management but different owner.

Uncertain case, passive regulator. Black points: 25 for this casino. The player was told a wrong bonus condition. Support confirmed no max cashout.

Spin Palace Casino is powered mainly by Microgaming. Fans of table games you will surely enjoy the available Roulette and Blackjack variations.

When you open an account there will be yet another games tab displayed. You will see a Vegas tab, hosting games from NetEnt and Microgaming.

The former is a Maltese licensee. The latter holds a license issued by the Kahnawake gambling officials. However, it is managed by Betway Ltd.

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Granddaughter opened a false account and made a deposit, the casino refused to cancel it. The damaged person asked the casino to void it and return the funds to the prepaid card but the casino claimed it was not possible and was not replying to the damaged person.

Sin from the past. Show 31 similiar complaints with 10, black points in total 5, for this casino. Black points: 3, for this casino. The casino failed to self-exclude the player.

Rubitts asked to be self-excluded because he felt suicidal and the casino did so right away. But soon after that, he was able to deposit money and play again.

No further comment is available. Matt86 had closed the account due to his gambling problem but later on, he was able to open a new account with almost the same details, except the user name.

No more update since then is available. The casino allowed the already self-excluded player to re-register with the same details and play again.

But when they won, their winnings were confiscated and their account closed. The player self-excluded themselve previously and a few months later, they tried to reregister with the same exact credentials like before and they succeeded.

But once they won, their withdrawal request was denied and their account was closed due to self-exclusion.

Show 2 similiar complaints with 3, black points in total 1, for this casino. Technical glitch. Black points: 2, for this casino.

The player had screenshots to prove this. Once they contacted casino support about it, they said the player was lying and wouldn't pay them their winnings.

The player also had screenshots to prove all this. Black points: 60 30 for this casino. The player got an error on a slot game and lost their winning.

The player won , coins and when they were about to request a withdrawal, they discovered that the win wasn't added to their account balance.

They immediately contacted the chat support just to find out it was an error and they didn't win anything. No further information is available.

Black points: 37 18 for this casino. Player made two deposits and they never arrived at their player's account.

The player from Ireland made two deposits but they never arrived at their player's account. After they contacted Digimedia about it, they never responded to their request.

There is no update since then and the complaint remains unresolved. Show 2 similiar complaints with 97 black points in total 48 for this casino.

Complaints on related Gaming Club Casino Same management. Black points: 7, for this casino. Extremely delayed withdrawal process of almost a quarter-million dollars.

This player had been trying to receive their winnings for over two years. After he got better and left the hospital, he wanted to get his almost quarter of million dollars back but the casino asked him to provide documents for verification which he already sent to them.

The casino never responded to the complaint and it remains unresolved. The casino confiscated the player's winnings. Right after that, his account was blocked and his funds were also confiscated.

The casino told him that the money was gained due to a technical glitch and they won't pay him. The ThePOGG replied that they would try to contact the casino but they didn't expect much because the casino belonged to a part of a group which was non-responsive.

The player's funds were confiscated and his account was blocked without an explanation. He requested a withdrawal and sent all the documents needed for verification, including a notarized copy of his passport.

Around two weeks later, all of his funds were confiscated and his account was blocked without any explanation from the casino.

There is no further information ever since and the complaint remains unsolved. The player's account was locked without any notification or explanation given.

The player requested a withdrawal but it was rejected without any warning or notification. The deposit was returned to them and the account became locked.

The player also complained about how difficult it is to communicate with the casino. There is no further information nor an update on the case and it remains unsolved.

Player has been accused of multiple accounts. This player had opened an account at Gaming Club Casino and also in its three sister casinos.

The support told him that it was allowed but once he asked for a withdrawal, the casino accused him of multiple account holdings and refused to pay him his winnings.

There is no other information available ever since. Show 4 similiar complaints with 3, black points in total 1, for this casino. Black points: 19 9 for this casino.

Extremely delayed payment for no reason given. The player from Australia requested a withdrawal and sent all the documents needed for verification.

Ever since he did so, the casino kept on providing him with all kinds of excuses not to pay him his winning. They also claimed that they tried to reach the player but he said he never received an email nor phone call from them but he was receiving bonus offers all the time with no problem.

There is no further information available and the complaint remained unresolved. No further update is available.

Complaints on related Lucky Nugget Casino Same management. Uncertain case, passive regulator. Black points: 75 for this casino.

The player was accused of a high betting pattern and due to that, their winnings were confiscated. The player requested a withdrawal but their winnings were confiscated by the casino due to a high betting pattern they used while playing with free spins.

No updates since then are available. Player's winnings were confiscated without an explanation from the casino. The casino then offered him the same bonus and the player made sure not to violate the max bet rule once again.

After he finished playing, the casino confiscated his winnings and returned his deposit without any explanation. Ever since the casino responded to the complaint by asking the player to send them his account number, there is no update available.

The complaint remains unsolved. Show 1 similiar complaints with 0 black points in total. No reaction, passive regulator. Black points: 55 for this casino.

Several requests for the same verification documents. Player complained after he asked for a withdrawal the casino kept asking him to send again and again the verification documents because they said they hadn't received them.

The withdrawal processing was taking too long. Black points: 7 3 for this casino. Failed payment transaction.

Player complained that after he made a deposit to the casino and the money was deducted from his bank account it was not credited to his player's account.

The casino was not giving him any answers concerning this issue. Show 1 similiar complaints with 7 black points in total 3 for this casino.

Player complained he kept receiving offers from the casino even though he had asked to be excluded from the casino and all the affiliated casinos.

Complaints on related RiverBelle Casino Same management. After the player asked for a withdrawal, all their funds were seized and the account locked.

The player complained that after he asked for a withdrawal of his winnings, the casino told him the payment transfer was on the way to him.

Later on, he was contacted by the casino and was told that there were some disputed amounts on his account, therefore, his withdrawal was cancelled and all funds were seized.

The player said he would be fine if the casino kept the disputed amount and paid him the rest but his account got blocked. Black points: 94 for this casino.

The winnings were canceled and the account blocked without any explanation given. The player complained that he had sent all the requested documents by the casino but his winnings got canceled and his account blocked.

The only thing the casino told him was that it was a manager's decision. Black points: 48 24 for this casino. All funds were seized without a relevant explanation from the casino.

The player complained that after he asked for withdrawal and sent to the casino the requested certified documents, he didn't hear anything back from them.

Later on, he received a response where he was accused of bonus abuse where all winnings were seized and only the deposit was returned to them.

The player was convinced that he had not violated any of the casino's terms. Disputed amount: 10, kr bonus money. Show 2 similiar complaints with black points in total for this casino.

Insufficient evidence from casino. The player was accused of breaching the bonus terms and conditions. The player's winning was confiscated due to an accusation of the bonus terms and conditions being breached.

There is no further information available at this point and the complaint remains unsolved. The player asked the casino for self-exclusion but they failed to do so.

The player asked the casino for self-exclusion but they failed to do so, and, instead, they kept on sending them special offers via email. The player didn't want any bonus for his deposit but still got one and he was unable to withdraw their funds.

They complained that after they won a bigger amount they were able to withdraw only an amount of 6x of his first deposit and they were not aware of this before.

The casino have let the player make deposits even though they had self-excluded themselves from their sister casino. Uncertain case, good regulator.

Black points: 1. The player was missing funds after a technical glitch. The player complained that after he gained a special feature, he was logged off from the casino, but not from the internet and after he logged back in, his advantage was gone.

This was not the first time this kind of glitch happened to him, however, the casino blamed his internet connection and offered him a small compensation.

Later on, the player still didn't have any solution to his issue. No more update. Justified complaint. The player asked the casino to not to give them any bonus but they did so anyway claiming that there was no other option.

Upon their deposit, the player asked the casino to not to give them any bonus but they did so anyways claiming there was no other option but to receive it.

Once they asked for a refund of their deposit, the casino denied their request. The player got a technical glitch while playing on a mobile device.

The player complained he played a game on his mobile phone and after he won, the free spins game stopped working.

They said that they had open stakes on this game and it was the only one that stopped working via their phone. The casino support was not replying with any final solution to the player.

Complaints on related Mummys Gold Casino Same management. Black points: 58 for this casino. The player's account was closed due to the management decision.

A player from Ukraine played with a bonus and after the wagering requirements were fulfilled, they then requested a withdrawal.

But about 6 days later, the casino blocked their account without any explanation stating only that it was an internal management decision.

The player didn't agree with it and said they had read well through the terms and conditions and didn't violate it. In the end, their winnings were confiscated, account blocked, and the casino didn't react to this complaint so it remained unresolved.

After a technical glitch, the player's account was blocked due to a self-exclusion at the casino's sister site. The player made a deposit, lost, made another deposit and lost again.

They asked the casino for a free chip and they agreed and gave them one. When the player started winning, they suddenly got disconnected and the account became locked.

The player knew that long time ago they self-excluded themselve at the casino's sister site but couldn't understand why they were allowed to deposit, play, deposit, and play again and on a top of everything, received a free chip from the casino since they broke a rule of self-exclusion.

Read more on: casinomeister. Complaints on related All Slots Casino Same affiliate. Black points: 35 for this casino.

Account was closed and winnings were confiscated due to breach of terms and conditions. The player requested a withdrawal and sent his documents for verification to the casino support about five times.

There's no other information available after this. Black points: 31 for this casino. Withdrawal refused, account locked. The casino closed his account claiming that the player violated their shared environment policy.

They also confiscated his winnings. Black points: 13 for this casino. After winning in this casino, the player even got a congratulations email but he was unable to get his money for an unknown reason.

The casino did not respond to the player's emails and when he placed an official complaint, the casino responded saying the player used an irregular betting pattern, therefore, all funds were confiscated.

However, no evidence was provided. Black points: 11 for this casino. A bit more complicated complaint when the player didn't use his own credit card for deposit.

The player used a friend's credit card to deposit money and he had a handwritten letter with the friend's approval. The problem was that the casino took a deposit from this card and when there was some balance on the account they simply closed it because of breaching terms.

They should have either returned the deposit or let his account open with the balance. However, the evidence was missing. Black points: 9 for this casino.

Casino refused to pay winnings and closed the player's account. The player was accused of having played in a shared environment.

That was breaching the terms according to the casino and they confiscated all the winnings. However no proper evidence was provided, therefore this was highly suspicious.

Black points: 99 2 for this casino. Player was accused of multiple account holdings and his account was closed. They claimed that the player had opened multiple accounts and they blocked his account.

No other information is available ever since then. Show 5 similiar complaints with 2, black points in total 66 for this casino.

After the player sent their documents for verification, their account was closed without an explanation from the casino. The player requested a withdrawal and after they send all the documents needed for their account verification, their account was blocked.

They contacted the live chat for an explanation and were told that their account was under the investigation.

The casino never responded to this complaint and it remains unresolved. Black points: 7 for this casino. Delayed withdrawal request without an explanation from the casino.

After that, the payout became delayed and the player was trying to get a hold of the casino support via emails numerous times. The casino never responded to his contact attempts and the complaint remained unsolved.

Black points: 45 1 for this casino. Confusing withdrawal process. The player requested a withdrawal but the casino claimed that the player had stopped the payout to go through to their bank account.

But the player claimed to make all their transactions via their iDebit card. An uncertain and confusing complaint that remained unresolved.

Black points: 28 1 for this casino. Player was accused of using an irregular betting pattern. The player was not aware of breaching any terms.

Also, no proper evidence was shown. The casino had either very strict terms or was trying to accuse the player of a random violation. Unprofessional behavior.

Show 3 similiar complaints with black points in total 9 for this casino. Black points: 10 for this casino. The player complained about their withdrawal request being delayed.

They were asked to provide additional documents for their account to get verified more thoroughly. After that, the casino found out that their account was linked with other players' accounts and decided to close their account and confiscate their winnings.

Ever since then, there's no other information provided. Black points: 4 for this casino. Extremely long withdrawal process, more than 6 months of waiting.

The player was constantly getting the emails asking him for ID documents, sometimes times a day. The casino responded but with no details or excuse.

Black points: 3 for this casino. Delayed payment with an unknown status. The casino responded to the player's complaint and tried to resolve the situation where they promised the payment would reach the player's account in a few days.

It was taking much longer than expected for an unknown reason and we still aren't sure if the player did receive the payment or not.

The case remains unresolved. Black points: 19 1 for this casino. Again an issue about using a 3rd party card to deposit. The casino accepted the deposit but did not want to pay winnings.

Show 3 similiar complaints with black points in total 8 for this casino. Complaints on related Jackpots in a Flash Casino Same affiliate.

Black points: 2 for this casino. Complicated withdrawal process. The player claims to have provided account statements that prove otherwise, but the issue remained unresolved.

Black points: 24 for this casino. The player's winning was confiscated and his deposit was promised to be returned to him.

Jimmy requested a withdrawal of SEK43, and sent all the documents needed for verification. On the next day, the support told Jimmy he would get his deposit of SEK6, back but his winning would be confiscated and his account would be closed.

The reason for this decision was that the manager decided to do so and they couldn't answer him any more questions. Jimmy also asked if he could speak with the manager by chat of telephone but he was told it was impossible.

Disputed amount: 37, kr real money. The player's winning was confiscated for no relevant reason. After not hearing from the casino for some time, he decided to log in to his account and found out he couldn't.

He immediately contacted the support and they told him his account was closed due to Operations Team decision to do so. They never explained their decision more thoroughly to the player and they also confiscated his winning.

The complaint remained unresolved. The player's winning was confiscated without an explanation. He requested a withdrawal and about three days later, the casino confiscated his whole winning and blocked his account without explanation.

The casino never responded to the complaint and ever since then, it remained unresolved. Show 2 similiar complaints with black points in total 7 for this casino.

The player's account was blocked due accusation of a breached terms and conditions. The player, Mikkosalm from Finland, wanted to withdraw his winning but he couldn't do it via Skrill payment method or his Finnish bank account.

The casino asked him to send documents needed for verification but a couple days later he got an email stating that they won't pay him his winnings.

The reason happened to be that he was linked to a group of players that shared the same identifiers and until the investigation of all the members wasn't over, his account would remain closed.

Mikkosalm asked the casino to provide evidence, but they never did. The case remains unresolved and there is no further update available.

Black points: 8 for this casino. The player was accused of broken terms and conditions of the casino and her account was blocked. They claimed that someone else had to either use her computer to play or used the same IP address.

The player demanded more evidence from the casino because she stated that she was the only one playing from that PC and IP address. The casino replied that they cannot provide more information for the 3rd party and the investigation team has decided that the account would remain closed.

This complaint was left unresolved due to a lack of evidence from the casino. Black points: 49 1 for this casino.

The casino accused the player of broken rules but never provided relevant evidence. Shortly after that, his account became blocked and when he asked the support about it, they told him he needed to send a selfie picture of himself and he did so right away.

Later on, Victor asked the support for an update and was told that his account would remain blocked because apparently, he used a different computer to play at.

He claimed he didn't play anywhere else but on his PC and unless the casino provides relevant evidence of their accusations, the complaint would remain unresolved.

Show 2 similiar complaints with black points in total 9 for this casino. Extremely delayed verification and withdrawal process.

He did so numerous times in the row but still didn't receive his winnings. He kept on contacting the casino about it but they asked for more time every time he did so.

The player thought that the casino was doing so on the purpose to delay the payout. No other information is available and the complaint remains unresolved.

Black points: 39 1 for this casino. The winning was delayed but we believe it was likely paid. He was asked to send all the documents needed for his account verification and so he did.

His payout became delayed for an unknown reason and he kept on contacting the casino for an update every day until one representative told him he should receive it soon.

Sazzad didn't provide any update of this complaint and it remained unresolved. Show 1 similiar complaints with 39 black points in total 1 for this casino.

Complicated document verification that caused the player a delay on receiving his winning. He sent them in right away but they demanded more documents, this time it was a bank statement with an official stamp on it.

After Phil had sent that document, the casino said it wasn't sufficient enough and asked for a bank statement again, this time for it to be signed.

Phil's bank refused to give him such a document and there was nothing else he could to in order to receive his winning. The complaint remained unresolved without any further update.

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